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Whiteboard FAQs

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Q. Are all whiteboards the same?

A. No. There are different whiteboard surface types and the material of each surface affects the environment in which the board should be placed, the length of time it will last, its subsequent warranty, and the care the whiteboard needs.

Q. What size whiteboard should I buy?

A. Standard board sizes are 3 x 2, 4 x 3, 6 x 4 and 8 x 4. Measure out the space you want to place the board to decide which size will fit best. 

Q. How do I remove stains from my whiteboard?

A. Quartet offers a variety of accessories to help you care for your whiteboard including quality erasers to quickly and easily wipe the surface clean, along with board cleaner spray and board wipes to remove ink and dirt.

Q. Can permanent marker be removed from my whiteboard?

A. A high quality whiteboard surface can be restored. Draw over the permanent marker with a black dry-erase marker. Wait a few minutes and erase with a whiteboard eraser. Clean the board using a Quartet cleaning solution. 

Q. What’s the best dry-erase marker to use?

A. Quartet EnduraGlide® dry-erase markers always provide bold colors. They feature a 3-chamber design to deliver a constant flow of liquid ink directly to the marker tip, and the clear barrel features an ink gauge so that your marker never dies out unexpectedly. All Quartet dry-erase markers are non-toxic, low odor and AP certified. For optimal performance, store dry-erase markers horizontally.

Q. How do I mount my whiteboard?

A. Product specific mounting hardware and instructions are included with every Quartet whiteboard. Contact our consumer care team at 1-844-715-3694 to request replacement instructions. 

Q. Where can I purchase a Quartet whiteboard and whiteboard accessories?

A. Quartet products are available at most office supply stores, through office supply dealers, online retailers such as Amazon.com and Walmart.com and directly through the brand here at www.quartet.com.

Q. Do Quartet whiteboards come with a warranty?

A. Yes. The length of the warranty is determined by the surface type of the board. Please refer to the product description to find the warranty for a specific board.

Q. Who can I contact if I still have more questions?

A. Contact our consumer care team at 1-844-715-3694