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Shipping and Handling

Most domestic deliveries are via FedEx SmartPost or other ground service carrier. The total delivery time for your order is based on the processing time and shipment method selected. Once processed, your order will ship as indicated on the order (Standard, Ground, Priority, Express).

Priority and Express services are not available for P.O. Boxes, FPO and APO addresses or U.S. Territories.

A signature is not required for residential deliveries; however, all commercial deliveries require a signature.

Shipping charges shown are per ship address and reflect the number of business days for delivery from date of purchase.

Free Shipping and Handling offers are valid on Standard Shipping unless otherwise stated in the promotion.

Large Board Shipping

Boards 5'x3' and larger ship LTL or freight. Glass boards 4'x3' and larger ship LTL or freight.  This is due to the size and weight of the boards.

Standard LTL delivery requires a loading dock. If a loading dock is not available, additional special service charges may apply.

For residential deliveries, the carrier will typically call to schedule your delivery within 6 business days. You will need to arrange for unloading the truck at the time of delivery or additional special service charges may apply.

Special service charges (may vary by carrier):

  • Lift gate delivery
  • Inside delivery – inside threshold on 1st floor
  • Inside delivery – room of choice delivery
  • Limited access (i.e. strip mall, school)

Damages, Defects, or Missing Parts

If an item arrives damaged, defective, or with missing parts, please contact our Customer Care team at 844-715-3694 within 10 days of your delivery date.

International Orders

Unfortunately, this site cannot accept orders from outside the US.

Military Deliveries

Standard shipping is available for orders placed to APO or FPO military addresses.  Most deliveries ship via US Postal Service.

 

Pricing & Fees

We are happy to offer a selection of shipping and handling options, utilizing our partners FedEx and the US Post Office. Our Standard Shipping starts at $4.50 for delivery in the United States, however the exact rate may be higher, depending on what you order. Pricing does not apply to large board shipping.

  • Ground shipping is available for an additional $5, which provides faster service via a traceable method.
  • Priority shipping is available for an additional $10 over Standard shipping cost.
  • Express shipping is also available for an additional $20 over the Standard shipping rate.

State and Local Taxes

Sales and use tax apply to the state to which items are being delivered.

ACCO Brands does business in all 50 states and therefore, is required by law to collect and remit sales and/or use taxes for all merchandise orders and shipping charges, except where exclusions apply (DE, MT, NH, and OR).